FAQ

Got a question? You’re not alone! Here are some of the most common questions from our pet-loving customers.

1. Do I need an account to shop with PetShop?

No, you can browse and purchase as a guest. However, creating an account lets you track your orders, save favorite items, and enjoy exclusive member discounts.

2. How do I create an account?
3. How do I place an order?
4. How do I pay for my orders?
5. Can I amend and cancel my order?
6. How do I use a discount code?
7. How will I know my order is confirmed?
8. What if I receive a damaged or wrong item?